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HELP/FAQ
What if I do not receive the products I ordered?
For any shipment made by air, we provide you with the tracking number for our shipping partners, FedEx and DHL. You can check the logistics information on their official website using the tracking number or contact their local branch and get the requisite information.
For pallet shipments via sea, we will provide you with the Telex Release and Bill of Lading (BL) once the balance clears. You can use this to check the logistics information with the freight forwarder or contact them using the information provided on the BL. For carton shipments via sea, after the vessel arrives at the Long Beach port and our forwarder finishes the customs clearance in the US, we will provide you with a UPSground tracking number.We always keep an eye on the delivery status from our end and can contact our delivery partner on your behalf if you wish.
Do you ask for complete payment in advance?
We ask for a 50% deposit before printing and the remaining balance before shipping. If you choose T/T payment, and the entire sum is lower than $2000 (US), we recommend a complete upfront payment to save on transfer charges.
How do you ensure the safety of the products from damage or getting wet?
We take multiple measures to optimize the safety of the products that we deliver. We wrap them with packaging paper and then seal them into waterproof plastic bags before loading them into the cartons. We then load the cartons onto the pallets and further secure them with impermeable plastic shrink-wrap and heavy-duty tape. These measures make sure that your products are protected from movement and moisture during transit, so that they arrive in pristine condition.
How long does production take after I approve the proofs?
We'll start printing as soon as we've received the agreed deposit and you've approved the PDF proofs. Here's a quick breakdown of our production speeds for different products:
Softcover books— about 5 to 10 days
Hardcover books— about 2 to 3 weeks
Leaflets and posters — about 3 to 5 days
Cardboard paper boxes — about 7 to 10 days
Rigid boxes — about 2 to 3 weeks
Custom board games — about 3 to 6 weeks
Will you reprint if a mistake has been made in the printing process?
If the mistake is our fault, we will reprint an entire run for you at no charge after corrections have been made. If the error was on your side, we will reprint if you agree to cover the costs -which may be less than the original print run depending on the type of mistake made. However, mistakes are very rare indeed due to our thorough design support services -including expert, manual fle checking - our attentive customer service, our expertise, and our rigorous quality control protocols.
What quality control measures do you have in place?
We pride ourselves on the quality of our work and our commitment to providing the best possible service to all our customers. We have developed arange of rigorous quality control protocols designed to make sure that all our products are printed to the highest standards and leave our facilities in perfect condition. Our factory has passed the GB/T19001-2008IDTISO9001:2008 Quality Management System Certification for excellence in our quality controls. We will be delighted to show you our certificates on request.
How should I send my artwork?
You can send us your artwork via email, to sales@qinprinting.com, or send us a link to Dropbox, Google Docs, etc. You can also upload your files to file sharing sites such as Sprend or Wetransfer and share the link with us.
What color mode is used for printing?
Offset printing uses the CMYK color space. Most design software uses the RGB color space. The most efficient solution is for you to change the color space to CMYK when you export your print-ready fles. If you don't know how to do this, ask us and we'll explain. But don't worry too much. lf we receive your artwork in RGB mode, we'll change it for you before we go to press. However, as the colors can change a little when moving from one color space to another, we recommend that you prepare and edit your original photos and artwork in CYMK using an application such as InDesign.
What artwork format do you need for printing?
We need high-resolution PDF formatted artwork (including a 3 mm bleed zone) for printing. Photos and images should be exported as vectors or with a resolution of at least 300 dpi to guarantee professional quality results. You may also provide us with original artwork and fonts with linked images.
Do you provide design services?
We are an offset printing company, so printing is the core service we provide. However, unlike many printing houses, we are committed to providing signifcant design support. For example, we offer free book formats, design templates for flyers, posters, etc., as well as expert art file check services, and of course, we also offer them via phone, email, Skype and live chat.
